Social media bridges the gap between companies and their online communities, hence it has become imperative for brands and companies to invest in their social media customer service in order to turn potential customers into loyal customers.
A few years ago it was enough for brands and companies to only have one or two social media platforms whether fully managed or not, today customers expect companies to have a website and to be found on most social media platforms, but that is not all, they also wish to receive quality customer communications.
Customers have bigger expectations from brands because there are many service providers therefore it is important for companies to begin creating strong relationships with their consumers, this allows them to spend less on marketing while keeping current customers happy with their service provision and communications.
Companies like Renault & Virgin Active, take customer service to another level by ensuring that they attend to every complaint while investing in a personalized approach to dealing with their customers.
Lucrative Communications offers virtual assistance for brands and companies that want to provide quality digital communications in their customer interactions.
Good customer service allows brands to build a great Brand Image and Identity, thereof building quality relationships with their stakeholders.
Our designated customer service personnel are qualified PR Agents that are experienced in Client relations and Digital communications.
Customers want real and quality interactions with brands and companies, they can tell when they are communicating with a bot, to create a strong relationship with your online community, it is important to establish a real connection with your customers, one of the simplest ways to do that is to invest in our ‘Help Desk’, designated to better your digital communications with a designated Communications Agent that offers quality customer service for your company and brand that will help keep your customers satisfied with your service offering.
We offer 24-hour digital customer service which is inclusive in managing all digital messaging and comments between the brand and its online community, we are bridging the communication gap between social media managers and the customers, making sure we go the extra mile to ensure customer satisfaction.
A satisfied customer is more likely to recommend the services of their designated service provider because they feel valued by the company and/or brand, therefore we want to create such relations for our clients, making it easier for our clients to keep their customers satisfied, our saying goes like ‘1 happy customer = growing business’.
We are growing small and medium enterprises one customer at a time, Lucrative Communications is a customer-centric brand, we believe in the satisfaction of each of our clients and that is why we are constantly developing products that will better serve our customers, and we urge more companies to become customer-centric in order to reach a position of constant growth.
Customers have the power to make or break your business, in that instance consistently investing in ways to better serve your customers is an investment you owe to your existing and potential customers.
We have a vast service offering for Businesses and Brands looking to grow and expand in their respective industries, contact us today and see what we can do for you.